Shipping & Returns
At Tulipa Hair & Beauty Supplies, we aim to provide a fast, reliable delivery service and make returns as straightforward as possible.
For returns, exchanges, damaged goods or cancellations, please contact us before returning an item through our Contact Us page or by emailing info@tulipabeauty.co.uk.
Shipping
We offer a fast 1–2 working day delivery service using DPD or Royal Mail 24/48, depending on the size, weight and destination of your order.
Our delivery services normally include tracking and, where applicable, signature or proof of delivery.
Although delivery times cannot be guaranteed, most of our customers receive their orders on the next working day after dispatch.
Monday – Thursday
For the best chance of same-day dispatch, please place your order before 2:00 PM Monday to Thursday.
Orders received after 2:00 PM may be dispatched on the following working day.
Courier delays, public holidays, adverse weather and other circumstances outside our reasonable control may occasionally affect delivery times.
Returns – Change of Mind
For most eligible online purchases, you have 14 calendar days from the day after you receive your goods to tell us that you wish to cancel your purchase.
After notifying us, you must normally return the goods within a further 14 days.
Returned products should be:
- unused, other than reasonable inspection;
- in their original condition;
- in their original packaging wherever reasonably possible; and
- accompanied by your order details or proof of purchase.
You are normally responsible for the cost of returning goods when you have simply changed your mind.
We recommend using a tracked postal or courier service and retaining proof of postage.
Hair, Beauty, Cosmetic & Hygiene Products
Many of the products we sell are hair, beauty, cosmetic and personal-care products.
Where a product is sealed for health protection or hygiene reasons, the right to cancel may no longer apply once the seal or protective packaging has been broken after delivery.
Please therefore check the product description, ingredients, colour, size and suitability carefully before opening any sealed product.
This restriction does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.
Refunds
Once we receive your return, we will inspect it and notify you of the outcome.
Where a refund is due, it will normally be made using the same payment method used for the original purchase.
For an eligible online cancellation, we will refund the price paid for the goods together with the cost of our standard delivery option, where required by law.
If you selected a more expensive premium or enhanced delivery service, we are not normally required to refund the additional amount above our standard delivery charge.
We may make a reasonable deduction where the value of an item has been reduced because it has been handled beyond what would reasonably be necessary to inspect it.
Exchanges
Where an exchange is available, please contact us before returning the item.
For a change-of-mind exchange, the customer will normally be responsible for return postage and any applicable postage charge for sending the replacement item.
This does not affect your rights where goods are faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Goods
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
Email: info@tulipabeauty.co.uk
Telephone: 0116 2731 773
Please provide your order number and details of the problem.
We may ask for photographs of the item and packaging where this helps us investigate the problem.
Where necessary, we may ask for the product to be returned for inspection.
If the item is confirmed to be faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights, we will deal with the matter in accordance with applicable UK consumer law.
Reasonable return costs for qualifying faulty or incorrectly supplied goods will be covered by us where required.
Allergies, Sensitivities and Product Suitability
Hair and beauty products may contain ingredients to which some individuals are sensitive or allergic.
Please carefully read the manufacturer's ingredient list, directions, allergy warnings and safety information before use.
Where an allergy alert test or patch test is recommended, this should be carried out in accordance with the manufacturer's instructions.
A product being unsuitable for an individual's personal preference, skin type or hair type does not automatically mean that the product is faulty.
However, nothing in this policy limits your statutory rights where goods are faulty, unsafe, incorrectly described or otherwise fail to meet legal requirements.
Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to stop the order from being dispatched.
If the order has already entered the dispatch process, you may need to receive it and then follow the applicable returns procedure.
Repeated or Abusive Returns
We reserve the right to investigate suspected fraudulent or abusive use of our returns process.
However, nothing in this policy limits or removes any statutory rights available to consumers.
Contact Us
For shipping, returns, exchanges, cancellations or damaged goods, please contact:
Tulipa Hair & Beauty Supplies
Email: info@tulipabeauty.co.uk
Telephone: 0116 2731 773
Nothing in this policy affects your statutory rights.
Last updated: 30 September 2026